Virtual Accounts

Overview

Virtual Accounts (VAs) allow customers to complete payments by making a bank transfer into a unique account number issued for their transaction.
This method is widely used across Asia because it is familiar, trusted, and supports large-value payments. Monxa simplifies VA payments by:

Issuing dynamic or static VA numbers through integrated banks and providers.
Returning ready-to-display VA details (bank code, account number, expiry, instructions).
Listening for provider notifications when funds are credited.
Sending webhook events so your system always knows the real-time status.

1. Create a Charge

Create a charge with virtual account channel code. Monxa requests a VA from the provider.

2. Display VA Information

Show the customer the bank name, VA number, and expiry along with transfer instructions.

3. Customer Transfers Funds

The customer transfers the exact (or open) amount to the VA via mobile banking or ATM.

4. Handle Webhooks

Monxa confirms via webhook when funds are received and updates your system.

Supported Channels

🇮🇩 Indonesia
🇹🇭 Thailand

Channel	Code	Currency	Refund	Settlement	Min Amount	Max Amount
BCA	`va_bca`	IDR	N/A	T+1	1	50,000,000
BJB	`va_bjb`	IDR	N/A	T+1	1	500,000,000
BNC	`va_bnc`	IDR	N/A	T+1	1	500,000,000
BNI	`va_bni`	IDR	N/A	T+1	1	50,000,000
BRI	`va_bri`	IDR	N/A	T+1	1	500,000,000
BSI	`va_bsi`	IDR	N/A	T+1	1	500,000,000
BSS	`va_bss`	IDR	N/A	T+1	1	500,000,000
CIMB	`va_cimb`	IDR	N/A	T+1	1	500,000,000
MANDIRI	`va_mandiri`	IDR	N/A	T+1	1	500,000,000
MUALAMAT	`va_mualamat`	IDR	N/A	T+1	1	500,000,000
PERMATA	`va_permata`	IDR	N/A	T+1	1	500,000,000

Channel	Code	Currency	Refund	Settlement	Min Amount	Max Amount
SCB	`va_scb`	THB	N/A	T+1	20	700,000

Payment Flow

Step 1: Create a Charge

Endpoint: POST v1/charges

Request Example : Dynamic VA

curl -X POST https://api.monxa.co/v1/charges \
  -H "Authorization: Bearer sk_test_***" \
  -H "Content-Type: application/json" \
  -d '{
    "amount": 250000,
    "currency": "IDR",
    "payment_method": "virtual_account",
    "va": {
      "bank_code": "BCA",
      "account_type": "dynamic",
      "amount_type": "exact",
      "expires_at": "2025-10-15T23:59:59Z"
    },
    "metadata": { "invoice_id": "INV-10092" }
  }'

Response Example

{
  "id": "ch_001",
  "object": "charge",
  "status": "PENDING",
  "amount": 250000,
  "currency": "IDR",
  "payment_method": "virtual_account",
  "va": {
    "bank_code": "BCA",
    "account_number": "1234567890123",
    "account_name": "MONXA COLLECTION",
    "expires_at": "2025-10-15T23:59:59Z",
    "instructions": [
      "Open BCA mobile app or ATM.",
      "Choose Virtual Account transfer.",
      "Enter account number: 1234567890123",
      "Confirm amount: 250,000 IDR"
    ]
  }
}

Step 2: Display VA Information

Once the charge is created, show the returned bank name, account number, expiry date, and instructions to the customer. This allows the customer to transfer funds using their preferred channel:

ATM
Mobile banking app
Internet banking

Make sure to clearly show the exact amount if you are using a closed/exact VA.

Step 3: Customer Transfers Funds

The customer proceeds to their banking channel and makes a transfer to the VA account number provided.

For dynamic/exact VAs, the amount must match exactly.
For static/open VAs, any incoming payment is accepted and must be reconciled against the customer/order.

The bank / VA provider will notify Monxa once funds are received.

Step 4: Handle Webhooks & Update Payment Status

When the VA provider confirms the credit, Monxa updates the charge status and sends a webhook notification to your server.

Typical webhook events:
- charge.succeeded → funds received successfully
- charge.expired → VA expired without payment

Your system should always rely on Monxa webhooks for final confirmation, then update the order / payment status shown to the customer.

Webhook Response Parameters

Parameter	Description	Example Value
`payment_id`	Unique identifier of the payment.	`pay_1234567890`
`payment_request_id`	Unique identifier of the payment request.	`req_0987654321`
`phone`	Buyer’s phone number.	`+6591234567`
`amount`	Amount related to the payment.	`100.00`
`currency`	Currency of the payment.	`SGD`
`status`	Payment status (`completed` / `failed`).	`completed`
`reference_number`	Custom reference number mapped during payment request creation.	`ORDER12345`
`hmac`	Message Authentication Code (MAC) of this webhook request (used for validation).	`a1b2c3d4e5f67890abcdef123456`

Sample Webhook (charge.succeeded)

Sample Webhook (charge.expired)

Refunds / Reversal

Unlike cards or wallets, Virtual Account payments are bank transfers. Because they are push-based payments initiated by the customer, refunds or reversals cannot be processed automatically through Monxa.

Once a customer transfers funds into the VA, the transaction is final and irreversible via the API.
If a refund is required (e.g., order cancellation, overpayment), the merchant must arrange a manual bank transfer back to the customer’s account outside of Monxa’s system.
Monxa will still provide full reporting, settlement, and reconciliation data to help you identify the payment, but no automated payout or refund request is available.

Important: Always inform customers clearly that payments made via Virtual Accounts are non-reversible. If you wish to offer refunds, set up an offline/manual refund policy (e.g., customer provides bank details and you process a transfer).

INTRODUCTION

ACCEPT PAYMENTS

PAYOUTS

REFERENCES

Overview

1. Create a Charge

2. Display VA Information

3. Customer Transfers Funds

4. Handle Webhooks

Supported Channels

Payment Flow

Step 1: Create a Charge

Step 2: Display VA Information

Step 3: Customer Transfers Funds

Step 4: Handle Webhooks & Update Payment Status

Refunds / Reversal

​Overview

1. Create a Charge

2. Display VA Information

3. Customer Transfers Funds

4. Handle Webhooks

​Supported Channels

​Payment Flow

​Step 1: Create a Charge

​Step 2: Display VA Information

​Step 3: Customer Transfers Funds

​Step 4: Handle Webhooks & Update Payment Status

​Refunds / Reversal

Overview

Supported Channels

Payment Flow

Step 1: Create a Charge

Step 2: Display VA Information

Step 3: Customer Transfers Funds

Step 4: Handle Webhooks & Update Payment Status

Refunds / Reversal