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What They Are and Why They Matter

Settlements are how your business receives funds from customer transactions. After a payment is completed, the funds go through a reconciliation process before being released to your Monxa Balance. Understanding settlements helps you:
  • Manage cash flow effectively
  • Forecast finances accurately
  • Keep your business thriving

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⏱ When to Expect Your Settlements

Settlement times vary depending on the payment method used by your customers.
  • Standard processing: Usually completes in 1 business day
  • For full timelines, check the [Settlement SLA]
💡 Tip: Monxa also offers accelerated settlement options for faster access to funds and improved cash flow.

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💰 Settlement Destination

All settlements go directly to your Monxa Balance, giving you:
  • Instant access to funds
  • Flexibility for payouts or reinvestments

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⚡ How Settlements Work in Monxa

Monxa’s settlement process is designed to be fast, reliable, and transparent:
  1. Payment Collection
    • Customers pay via their chosen provider (bank, e-wallet, etc.)
    • Approved funds are sent to Monxa
  2. Reconciliation
    • Monxa verifies all payment details
    • Ensures accuracy and compliance before releasing funds
  3. Settlement Transfer
    • Funds are deposited directly into your Monxa Balance
  4. Settlement Report
    • Detailed reports of each settled transaction are available in Monxa Report → Settlements
    • Provides full transparency and up-to-date information

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🛠 Support for Settlement Issues

If you encounter any settlement issues, Monxa provides multiple support channels:
  • Account Manager: Your dedicated manager offers personalized guidance
  • Email Support: Reach out at [email protected] for prompt assistance
Monxa is committed to making your settlement experience smooth, transparent, and efficient.